They do some things well but a few problems drag down the overall rating for me. On our most recent visit there was no one to greet us and we had to wait for a little while for someone to seat us in a nearly empty restaurant at 11:20 AM. Once seated everything was fine, the waiter was good and the service fast and not "overbearing" My biggest problem with Cafe Monte is the inconsistency of the food. We have been 3 or 4 times, it has ranged from fantastic to meh...our most recent visit was ok. my quiche was good but nothing special, mushroom soup was good, frites could have been better. My wife's pulled pork french dip was not bad but a little soggy and too much bread which was a little greasy. we were offered a couple of uninspired dessert choices but as we left, noticed some lovely pastries in the case. We would have ordered some of those had they been offered. All in all, it's OK but I long for a great French Restaurant in Charlotte.