I also went today the same day as the guy complaining about the service and sure that's going to give you a negative judgment I thought the burger was amazing. I'll put it right up there with umami burger and burger bar has the best burgers I've had in the city, and I tried plenty of places including Bachi burger, BLT, Gordon Ramsey, Guy FrierI and many others
The mac & cheese and a bacon jam on top of a good bun, it's one of the most unique licking the box good burgers hands-down and I got mine to go and waited 15 minutes before eating
You want to complain about service I bet you're a jerk you deserve what you get and when you say. This service was ok, they offered me water when I Was waiting Togo, they had short hours it was a holiday they did mention it was a limited menu who knows maybe they were short staffed but you don't care you care more about being waited on then enjoying the food