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  • I was originally really excited they were putting in a Bosa's close to my home. First batch of donuts I bought and brought home were pretty good, but you could they definitely did not spend time training their employees on how serve the customer and work the register before opening. The 2nd and 3rd visits were even more disappointing. I ordered hot chocolate for my daughters and it was disgusting, it's basically from one of those convenient store all in one "cappuccino and hot cocoa" machines, except they don't know how to use it half the time. Then the coffee, if you want to call it that, is just lukewarm flavored water, definitely not fresh and not proportioned with grounds and water. Amazingly enough, the person behind the counter had no idea how to toast/warm a bagel, then the owner just berated the poor kid for not knowing in front of us and the other customers in the shop. She, the owner, turned to me and said that the person was new. There's a definite need for training and better management skills. Sandwiches are good, and priced well. Best donut is the buttermilk, but be careful because it is rich and very sweet.
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