Went in to pick up an online order for a LP firepit. i also needed a couple more small items as well. i went in and waited at the customer service while one person was helping an elderly lady and two other employees were just walking around in the area. There was one gentleman ahead of me. Finally a rep saw me and was beginning to plug in my order. She had to call to the back for the item to be brought up. As I was waiting I asked if my other 2 small items could be checked out at their register. No such luck. Had to walk to the other end to check out. Really? I then walked and put the items in my car while I was waiting for the other item to be brought up. It finally came up and the guy just left it on the floor by the desk. He didnt ask if I needed help to take it out to my car. The customer service rep didn't even ask or give me a receipt. I ended up carrying this thing (which was close to 80lbs) out to my car.