Hamid reached out to me and his customer service skills alone deserve the five stars. He has advised that he will be retraining staff members and seeking out for qualified technicians.
His comment back is incorrect regarding how many times I have visited, but that is probably due to my last name changing.
Overall I am now satisfied with their service and I trust Hamid so that is what matters.
---------Original review was one star and comments below
This place is appealing due to their high positive reviews and free cookies, which sold me even after they messed up on my car once before. It's hard finding a good mechanic and I figured maybe they were having a off day.
Long story short twice they have repaired the wrong thing (tail light issues) which was fine with me since I caught it and they didn't try to charge me for the piece I didn't need. But what scares me is they also did work on my engine which is not so easily visible as a tail light. And now my check engine light is on.. Eeeekkk.
I told the mechanic "I don't know how you have such great reviews." And he replied "well I'm actually a aircraft mechanic" .. Um is that suppose to explain why you couldn't read my dashboard to know which tail light to replace or is that your way of saying you are above being a car mechanic?!
The gentlemen at the front desk handled the situation very well but unfortunately they can't duplicate ten more of him.
Sorry for the bad review but you need to hire better mechanics.