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  • This is my first experience ordering from Joann online, and it may be the worst Customer Service experience that I have ever had. First, I was told by Customer Service in reply to an email query about the product size, "Sorry, I don't have this information." After I instructed them on how to get this very basic info (which should be on your web site anyway), they called the manufacturer and sent me dimensions. Then, after ordering the product, which they confirmed with the manufacturer is available in the size that I want, their warehouse ships the wrong size. Twice. Because all sizes are dumped into a common bin. The third time, they promised that the warehouse would sort the bin and ship the correct product this time. After wasting more than 3 weeks of my time, now they tell me that the size I want isn't available after all, despite the fact that they confirmed the product dimensions from the manufacturer at the beginning of this saga. Jo-Ann needs some lessons in Customer Service.
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