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| - The first few times we went in, the man running the show, who I presume was the owner, was extremely welcoming and seemed to value our business. If memory serves me, his name is Ronald. Growing up in Central New Jersey close to Philadelphia, I know exactly what a Philly cheesesteak should taste like, and this place knows too. Unfortunately, that is where the compliments to this establishment end. They lost my business today, and that falls squarely on one particular employee's shoulders. We were driving to get a cheesesteak, and live about 10 minutes away, so halfway there we decided to call ahead so we wouldn't have to wait. Alexis, a darling little ray of sunshine, answered the phone and informed me with an attitude that they don't do call-ahead orders, but only to-go orders. I said, "Okay. In that case, I would like to place a to-go order, please." Here's where it gets downright bizarre. She said, "No! You just said you were going to eat here. We will NOT make it for you until you get here." What, on EARTH is the difference to her? I understand that they have this no call ahead policy, however short sighted it is. I was hungry and did not want to wait, even if that meant eating a messy sandwich in my car, or standing on the sidewalk since we weren't welcome to eat it at their table. What I can't get my head around is the astounding rudeness I was shown. Come Hell or high water, Alexis was gonna win her imaginary battle. She actually refused to let me place a to-go order! All of the people working here when I went in seemed to be family. Alexis must be an hourly employee, though, because she CLEARLY doesn't care about this restaurant, or return customers. She kept saying "okay have a nice day..." (In a tone that implied she meant something QUITE different), trying to hang up on me. I asked to speak with the manager, and she smugly replied "I AM the manager!" I asked for Ronald (hoping I had the right name), and she said he wasn't there, so I said, "Oh.. Is that why you are acting this way?" As nice as he was to us the first time we ate here, I do not believe that Ronald would treat a customer this way, and I'm guessing he would be appalled to learn that any employee... much less his MANAGER would run a customer out (for good) based on a pointless power struggle she felt the need to have. She could not have possibly cared less whether we ate there or not. I will go back, but not to eat. I'm going back to speak face to face with Ronald. He deserves to know how and why they lost a solid customer. This was so over the top that if I were in his shoes, I would absolutely fire her, family member or part time employee. She is not qualified for her job, snd not qualified to represent him and his business in his absence. I've recommended this place to all of my friends, and that recommendation has now been rescinded. Sorry, Ronald, I thought you had a good thing going there!! I'd consider giving Straight From Philly another chance, if I wasn't concerned that the incredible rudeness with which I was treated wouldn't result in my food being tampered with. I really hate to say it, but this is the type of person she struck me as. Her win-at-all-costs attitude was truly shocking, and the exact opposite of good customer service. Good luck to anyone who decided to patronize this place.
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