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  • I like to review restaurants. Why? Because you're looking at it right now, trying to decide if you should try this place and I hope to offer you insight into my recent experience. The star system is difficult, I would like to rate it zero stars for the manager response to our complaints, but three stars for the effort our server (Steven) made to improve the experience. We were a party of six people, we usually enjoy our Spring Roll experience and so, for a welcome home lunch for a fellow employee, we chose this place to celebrate. The restaurant is well appointed, the tables clean and drinks brought quickly. Issue 1 (SLOW): we placed an initial order for drinks, calamari and mango salad (1st). As stated, the drinks arrived quickly so we placed the rest of the order (2nd). Now, if you are the staff of Spring Rolls, you will remember us, we come in often and we have perfected how we order. We choose a member of our team (always the same lady) to order for the table. Thus preventing the server from hearing the order from many different directions. Some of the food from our 2nd order arrived. After 40 minutes and several inquiries, we were brought the mango salad followed shortly by the calamari. Both were cold (great for the salad, not so for the calamari). Our "order lady" returned the calamari and we waited for the next order. This theme continued for the entire visit, very slow food delivery and constant reminders. Issue 2 (WRONG): Our group is diverse and therefore we have some dietary concerns, one member of our team does not eat chicken, unless it is Halal. We ordered vegetable spring rolls. Only after eating the spring rolls, did we discover they were in fact Chicken Spring Rolls. The person thought they tasted differently, but with tofu, you never know. We returned these to the kitchen. Issue 3 (MANAGEMENT): We asked to speak to a manager. When Rita came over, we voiced our concerns. No one talked all at once, we remained polite, however the managers' response to our issue was "we are busy". Wait a minute? Really? (Yes, I am inserting a wee bit of sarcasm here). But this is a restaurant. Restaurants want to be busy. In fact, they should plan their schedule around their busy periods. Fridays are ALWAYS busy here. A Friday before the long weekend? Extra busy, in fact we know this, we've come on a similar Friday before. But to excuse this with "we are busy"? Our "order lady" was having none of that. She stated that being busy, for a restaurant, is never an excuse for a bad experience. We didn't get an actually apology until later. Too little, too late. The last insult? The mandatory tip that Spring Rolls includes on the bill. Will we come back here? Not sure, but in the hour since we've been back at work, we've started telling everyone about our experience.
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