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  • Avoid this location. Despite having a "DRIVE THRU"... they will ALWAYS make you pull around to the front and wait. Which kind of defeats the purpose of driving through. And 9 times out of 10, your order will be wrong and you'll have to go in to have it corrected. Again - defeats the purpose of driving through. Well this evening I very carefully gave my order. Had to correct it twice as the guy taking the order (who I later learned is a manager) sounded distracted and wasn't getting it right. Not confident in his order taking, I ask the girl at the window to read the order back. Sounded good. Then, as expected, she asked me to pull around front. I declined. I told her it was nothing against her but every time I pull around, my order is wrong. She said okay but appeared annoyed. At this point I am thinking they're probably going to spit in my food. So I get my order and they shut the window. Checking the bags, and guess what? It's wrong. So I wait. I see the manager look at me several times but ignore the fact I'm still sitting at the window. Finally he comes up and I tell him I'm missing a fry. He asks for my bags. So I give him back our bags and he starts going through them. Now I'm grossed out. I say, "hey, you're putting your hands all over our food now!! What the heck!?!?" He gives me the bags back, but now I'm just done. I tell him I want a full refund and start to hand the bags back, and he refuses to take the bags. I literally had to tell him "take the bags, I want a refund". Then he says he can't give a refund without a receipt. I'm like I never got the receipt!!! He says again, "no refund without a receipt". There's now about 5 cars behind me and I'm prepared to sit there until I get my refund. I try handing him back our drinks and again, he won't take them. Again I snap, "take back the drinks!" Oh and he finally found the receipt IN THE BAGS. Finally issued a refund. I ask for the managers name, he tells me, and then I asked when she would be him. He lies and says he doesn't know. So I'm like, ok, I'll call the number on the window. He lies again and says "go ahead, it just calls the store." Funny because I called the number and it goes to corporate. Oh, and then he slammed the window. Great manager!!! Marc should be fired. He is terrible, which is why this location is often terrible. Done with this location.
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