This used to be my absolute favorite place to go and have been known to obsessively talk about their chicken pad thai and bubble tea. The most recent visit was a complete disappointment.
Service has never really been that great but it's not terrible. Our bubble teas, usually slushy like, were lukewarm water. Yuck. The pad thai was still a large serving but noticeably smaller than it used to be (I could get 3 meals out of it, now it was more like 1 1/2) and there were only 2 slivers of tofu on the entire dish. Friends had said it was slowly getting worse but I did not want to believe it. Unfortunately, that appears to be true.