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  • The wait wasn't a problem since I arrived at 830am this mornin. But the staff was the ones with problems. I am not sure what their problems were, but their attitudes sucked big time. The front desk woman with an European accent asked for my last 4 digits of SSN, and she appeared annoyed when I refused to provide. She looked like she didn't want to be at work. The nurse Debroah, who checked my blood pressure and weight asked if I had ever fallen in the past 6 months, I answered "No." She then made sarcastic comments like "You wear high heels, and you never fall?" Deborah, you as a medical staff and as old as you were, I would expect you have some sense of courtesy, respect and customer service, as well as refrain yourself from making unnecessary comments to your patients. The doctor was ok. Dr. got back on his phone as I was leaving like he had nothing else to do. The last nurse Jennifer J. who has dark skin tone had a heavy accent, yet spoke very fast. She was the WORST! When I asked a question about a pain medication, she gave me an attitude. She raised her voice and said let her repeat one more time, this is and that is....so and so before I even finished my question. It was like she was bothered when I asked a question. Yet, she told me to sign a paper stating all my questions were answered. I don't get why some people who don't seem to have patience or compassion and lack of respect to others are employed as a registered nurse and work with patients. What's wrong with you UMC? Your staff acted like patients were their burden. Your staff is unfriendly, unpleasant and appeared like they didn't want to be at work. It was my first time here, and I definitely won't come back. Thank you for your rude and unprofessional staff!! Also, mind you...UMC lacks of privacy; the front desk people will ask patients for their personal information in the lobbly OUT LOUD (last 4 digits of SSN, for example) that everyone else there can hear.
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