We have been customers of this chain for 5 years and love their food and smoothies.
This particular location is relatively new (less than a year old currently) and in an extremely busy location. Becuase of this the staffing levels are sporadic on the weekends and sometimes there is a 20 min wait for food. Generally it is les than 5.
While the food and smoothies are great the cleanliness of this location is always an issue. In particular, the bathrooms are never cleaned properly. I have three young children and I honestly don't even let them use it unless it's an absolute emergency.
It's very disappointing because the staff is nice and the manager seems to be capable. I don't know how the single bathrooms gets overlooked so often.
Otherwise a favorite of our family. We are here several times a week.