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| - I would give zero stars if I could but I cannot. I had the worst service experience of my life today at this location thanks to service manager, Matt Martin. I bought my Mini Cooper two years ago and have loved it. Before today I would have never even have thought about owning another car, but now I cannot wait to sell the car and never step foot into this dealership again. My gauges in my car stopped working so I made an appointment and went down to see what the problem was. Everyone was very nice to me until they found out I had a breathalyzer in my car. As soon as that was known everyone started treating me like a piece of crap. Matt called me into his office and explained to me that to even look at my car it would be $135. That's not to fix it, that was just to look at it. I asked why and he told me it was because I had a breathalyzer in my car. I asked him how that made sense and he said, "I've worked here for four and a half years and I know it is because of your breathalyzer." I said what if it isn't and he said it was. I said that was ridiculous to charge me $135 just to have someone look at it because there is a breathalyzer in it. He said, and I quote, "It's not my fault you have a breathalyzer." I have never been so mortified in my life. How dare someone from your business talk to me that way when I give you guys money every month. Check into Matt's background, I'm sure he's not perfect like he was claiming to be. Because of his comment I sat outside and I cried. I have never been so disrespected in my life. To make matters worse he came outside to tell me my car was blocking traffic and then made a comment on how he couldn't move it because of my breathalyzer and threw his hands up in the air and walked back inside. I felt like a piece of crap sitting there and that's because of YOUR employee. I am a General Manager for a restaurant and if I ever spoke to a customer like that I would be fired. So should he. After waiting there for two hours my car was done. He came and got me, clearly hating my guts, and took me to my car. When I got in my car I said thank you and he didn't say a word. He turned around and walked away. What a jerk. He charged me $99 to fix my car and I want my money back. I have never been so disrespected and humiliated in my life. Funny no one at any other business seems to care I have a breathalyzer in my car. I just looked online to see what I owe on my car and I will be trading it in for a different car at a dealership that respects their customers and provides good service. I will never step foot in that dealership again and I will never purchase another car from you. Oh, and all my wires for my breathalyzer are messed up. If I have to pay to get that fixed I will be sending you the bill. Don't worry, my friends and family already know about my experience with Matt and they are appalled. You just lost a customer that you could have had a life long relationship with.
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