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  • WORST CUSTOMER SERVICE EXPERIENCE! I will say I don't normally go to this location but I had a dr appt and it was close by. I went through the drive thru and ordered a sliced turkey breakfast sandwich. The woman didn't seem to understand what I wanted but said to come to the window. I paid for the sandwich and looked at my receipt and noticed they rang up something else. The girl at the window hands me my sandwich and I can tell the bag is a lot heavier than it should be. I look at the wrapping and can tell it is not what I ordered. I hand it back and say I wanted the sliced turkey sandwich and the girl hands it back to her co workers. She explains to them what I asked for and I can hear the employees arguing over what it is that I want and how to make this sandwich. Instead of clarifying with me what is it that I want they make another wrong sandwich and I finally say I wanted a refund because 10 minutes had passed since I arrived to the Dunkin Donuts. In the background I hear more conversation from the employees saying "this isn't Starbucks and you can't order secret menu items" with the manager Kathy standing there with them. Kathy comes to the window and says it's not a menu item they carry, which is fine HAD THEY EXPLAINED that from the get go. The reason I was upset was the lack of respect by the employees and the manager standing with them allowing that type of conversation to take place where I can hear. I asked for Kathy's supervisor who she said was currently out of town and I could fill out a survey if I was dissatisfied. I will NEVER go back to Dunkin Donuts. I am absolutely disgusted with how I was treated and how this "manager" couldn't handle a wrong order and let her employees say rude and disrespectful things where I could hear.
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