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  • OMG!!! I'M IN A BRAND NEW JEEP!! I have terrible credit and less than $1K to put down. So "shopping around" for financing was a nightmare; so draining and disappointing. I finally got to the point where I told salespeople (over the phone) that I wasn't coming into the dealership until they could tell me specific loan terms and fully understood my situation. Shane Emsweller was the one who listened. First we spoke over the phone (about my financial and my car needs). After I submitted my credit app online Shane kept me updated via texts (re developments/options) over the next day and a half. When I got to Chapman, everything was as advertised. Shane was a straight shooter and walked me through my options without being pushy, slick, or applying high sales pressure. He frequently consulted the sales team to find me better/more options that would fit my situation. Car buying takes time and I'm thankful I didn't feel rushed into a decision. When I went to sign the papers everything was as expected- no hidden fees no surcharges, no price changes. I was dreading buying a car, but at Chapman it was smooth and easy. I was so excited about my car and comfortable with Shane that after I told my roommate about the experience, she came in that same night to check out cars too. For any situation/buyer, I highly recommend you call Shane E. at Chapman Chrysler Jeep in Henderson. See ya on the road!
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