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| - I used a Groupon for a mini-detail of my Ford Thunderbird on March 13, 2017. As soon as I pulled up and told the person who approached my car that I had an appointment and a Groupon for a hand wax, he tried to sell me another $60 worth of leather "cleaning and conditioning" for the interior of the car. I declined. I then had to fill out paperwork for the detail while the car, always within my eyesight, was vacuumed. They missed the trunk.
When I started to walk into the lobby with the paperwork, I was approached by Javier, who told me that I had a chip in my windshield. To my knowledge, he had not approached my car, which was now in the car wash. He told me not to worry, if I had "glass coverage" on my car, because they could fix the chip and call in the problem to the "glass center," who would take over from there. He then realized that the car was already in the wash, and promised to meet me "on the other side."
As I sat in the lobby and waited, I saw the car driven out of the wash, and two apparently experienced workers cleaned the inside and the windshield. While this was going on, an elderly woman with a cane walked into the lobby with an employee by her side. He was holding a clipboard and had a cell phone. They were about 20 feet from me, but speaking very loudly. He was telling her that he was going to call the "glass center" and that they would "process her claim" for her. All she had to do once he got them on the line was to give them her information and tell them that her windshield had been chipped by a truck on Interstate 10.
He called them and put them on speaker phone, handing the phone to her. To my horror, the woman on the other end of the call elicited from her the following: her name, address, telephone number, SOCIAL SECURITY NUMBER, email address and all of her auto insurance information(she was holding her insurance card). The woman at the "glass center" told her that she would receive an email with all of the claims information in a few days.
I am a retired criminal defense attorney, and I used to work in the insurance business in the property/casualty area. What this poor woman I am certain did not understand is that the "glass center," in addition to getting all of her personal information, was going to make a claim on her comprehensive coverage. It seems to me that there is some kind of kick back arrangement going on with TNT and whatever this "glass center" is. Anyone who drives a car knows that a chip doesn't always turn into a crack.
My car: they actually did a pretty good job cleaning and waxing it. The scam they appear to be running: if you are a woman there by yourself, be prepared to be told that you have a chip in your windshield, etc. DO NOT fall for this! It will cost you money in the long run. BTW, my windshield DID NOT have a chip, as examined later by me and my husband. I wanted to intervene when I was observing what was happening to the elderly woman, but I didn't want anything "mysterious" to happen to my car before I got out of that place.
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