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| - I've had a lot of bad luck buying vacuums here.
I bought a Bissell and the foot piece broke. They wouldn't replace the vacuum or give me a store credit because it was past the return policy expiry. I had to go through the manufacturer, which just sent me a replacement part weeks later. That part also broke again shortly thereafter. Canadian Tire stocks crappy products and doesn't stand behind them. If a vacuum breaks after 2 months of use then you should not only be ashamed of yourself, you should also give me my money back.
I also bought a Shop Vac because apparently it's cheaper to buy a vacuum that comes with all the accessories you need than to buy the accessories separately. The Shop Vac works fine and is a quality product but it was used!! I bought it a couple weeks ago and wanted the accessories for my stronger Shop Vac and had hoped to resell this one. The bag was used and had dust in it. I can no longer sell it as new.
Canadian Tire accepts used and dirty vacuums with their used and dirty vacuum bags as returns, and then puts it back on the shelf and sells it as new. The box was sealed too! I trusted it!
With my previous experience trying to return a vacuum I won't even bother trying to return this one, they'll probably think I used it, but who knows, maybe they'd take it back! It's not surprising because when I used to work at a Canadian Tire they took back a used toilet snake. It's fine if you wanna take it back to give the customer a better experience but don't shelf it for customers to buy. Also some people are pretty terrible; who would use a vacuum and return it used? Staff should check items properly before accepting a return as new because of dishonest customers that would buy things, use them and return them.
This store is large. Customer service is friendly, especially the cashiers. The floor staff try to help and generally know where everything is. Mixed reviews with hardware folks though that pretend they know what they're talking about. It's ok if you don't know, just don't ramble on about nothing forever.
They have a lot of stuff in stock, and sometimes good sales.
Good experience if there's no problem with anything you buy. If there is, your 4-5-star experience will quickly drop to 1-2 stars. Good luck trying to return a defective product. The experience is like night and day.
It would be better if they stood behind their products so customers could get a store credit and buy a better one, and it would be great if they didn't sell used things. It's hard to return stuff (for me, anyhow), and it's very disappointing to find out too late that you bought a used vacuum. That's unsanitary.
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