Nearly speechless!
Nutshell: Very expensive area rug was picked up for cleaning. During the process the rug was accidentally destroyed. The owner contacted my wife to deliver the news and in the same breathe explained that he had already ordered us a brand new rug - it arrived yesterday via: UPS direct from supplier. In a world of poor customer service this company really turned a tragedy into a story of accountability and integrity. I will allow them to clean all of our carpets going forward and will go out of my way to sing praise for this character quality company. Other local businesses can learn a lot from these guys! Someone you can trust - no doubt!