| rev:text
| - Let me start by saying that the Aria spares no cost to make their hotel a high tech, up to date beautiful hotel. Their amenities in their suites and penthouse suites are amazing. From the high tech iPad like controls, to the super plush bed and pillows. Marbles bathroom, vanity lighting, steam shower, Japanese style toilets....it is all there to wow you....if you want to drop some $$$ in Vegas. With that said, why am I giving my review 3 stars? Vegas is the home to WOW hotels and suites, where for the right amount of money you can buy anything-literally anything! lol
With that said, what will make me want to spend my hard earned money with you? what will set you apart? To me hands down every time, it will be the level of service you offer. The simple interactions between your staff during my stays are what will determine if i want to drop upwards of $800 per stay with you again in the future.
I planned my husband"s birthday surprise Vegas trip and I knew Aria was a choice bc he really likes their casinos. Naturally never staying in sky suites before made me want to give him this experience. But from the moment I Called to make reservations to each time i requested to speak with the "pre-arrival team" to setup limo pickup and concierge service..I was just pissed off. There was such frustrated hold times (30 mins more than once), and rude employees. Now, I got lucky and got a couple of nice ones but was it a constant level of service -absolutely not. it was more like a gamble. literally.
On the day of my arrival, the limo pickup was awesome. Our driver was courteous, and the limo was nice modern stocked with Fiji water. Once we got there, check in through sky suites entrance was definitely MUCH quicker than regular Aria check-in. But once again, depending on who you got at the desk, your experience can change. The girl that helped us with nice. Once i got upstairs, like i mentioned I liked everything....BUT our toilet was broken! I don't understand how that was overlooked?? So i had to waste time letting them know, and they had to send a repair guy up. And during the time i wanted to lay down and rest for a moment. He was in the bathroom replacing my toilet ;-/ And when i called housekeeping to ask where is the lotion located since i could not locate one bottle anywhere...I was talked to like I was retarded. "What do you mean you don't see the lotion?" -unbelievable. After what seems like problems and issues one after another at what suppose to be a 5 star hotel. i decided to let them know some feedback.I asked to speak to a manager... They did try to fix this by changing and upgrading our room and offering credits at the spa. I did appreciate the effort very much bc i want to feel like they care about their hotel guests enough to try to make things right.
But I would take no issues vs an upgrade to a room. Because that is time wasted and me already getting upset when I shouldn't be! But the next day while we were talking to front desk, i guess we took a gamble and lost...and got a girl who was just in a bad mood. Among other things, there was simple request we called the concierge desk for and they just weren't that helpful. I also did not get turn down service. I am not going to write every single incidents here. But my point is, I need sky suites to be more consistent if they want me to return.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)