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| - - - Rudest Service ever
+ Good Coffee
I swung by for a cappuccino during a short work break. I work in the area and read the great reviews. I got some of the most over-the-top unjustifiably RUDE service experience at a coffee shop I've ever had. I walked in, waited in line, ordered just a cappuccino, left a tip and, waited at the bar for the woman to finish making my cappuccino. She poured it into a ceramic mug -- and she did a really beautiful pour that looked great.
"Oh, could I actually get that to go?" I asked with a Midwestern twang.
"No, we don't do cappuccinos to go. We do lattes to go" she retorted.
...a short pause....
"Oh, ok, well, could you just pour it in a cup" I said trying to figure out how I can drink my coffee without gulping it down quick so I can get back to work.
"No, we don't do that because of standards and stuff" she retorted.
... another short pause as I stood flabbergasted...
"I can get a cup for you and you can pour it in yourself" she interjected, mustering a few shreds of customer service.
Look, I get it, you want to maintain your hipster cred. You did a beautiful pour and re-pouring it in a paper cup will wreak that. I'm not a picky jerk of a customer, I tip, I'm not even mad about pouring my own drink in a cup: I'm mad because you could have at least been nice about it by saying something like "Oh, we usually don't do that, I can grab a cup for you, but next time I recommend you order a latte". I've been a regular at small independent coffee shops my whole life and have never encountered someone so un-willing to pour a cappuccino in a to-go cup. I think I'll rather go to... Starbucks... over this place. I hate Starbucks but at least they don't treat customers like complete trash for no reason.
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