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| - Okay, so, let me just start by saying that I don't usually go to "quick lube" joints any more, mainly because of negative past experiences, but also because I worked at one for a summer job back in high school, so I know what goes on at some these places.
Just recently, however, I needed an oil change on my work vehicle that I don't really care enough about to pay dealer maintenance prices for. I drive past the Maple Valley location everyday so, because of the convenience factor, I decided to give it a shot. I mean there is hardly ever anybody there so I figured that I would be in and out fairly quickly, plus the store looks immaculate every time I drive by.
From the moment I drove up, I was greeted by a very friendly gentleman (his name escapes me), and after asking what he could do for me on this visit, leads me into the waiting room (pleasant surprise since past experience proves that "quick lube" guys aren't always that pleasant) and another gentleman immediately starts the oil change process - so far so good. Not more than 15 minutes later, he calls me over to the computer kiosk and starts dicussing with me the dealer recommendations and the services they offer there, ya know, standard upsell techniques that I know to avoid, but the difference this time was that this guy wasn't at all pushy. He actually even warned me against a high mileage transmission fluid flush and fill rather than trying to sell me the expensive service that could've damaged my vehicle - another plus for these guys. By the time we were done talking about these things, my vehicle was finished and I paid and it was time to go, 20 minutes total time which was awesome compared to the dealer's usual 45-60 minutes.
After I pay (my only complaint was that the price for the service was a little high compared to say, Meineke or one of those places), I get in my car to leave and noticed that they had also vacuumed it for me! Awesome bonus to an already positive experience! Fast, friendly, and clean was my overall experience at this location...these guys won me that day!
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