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  • Ambiance very pleasant for dining on a beautiful patio on the first pleasant evening of the fall. There was a little noise by happy tourists from the nearby pool which did not disturb us. Our food very good---I had the Restaurant Week menu and DH ordered off the standard menu. I started with a salad of heirloom tomatoes with burrata and preserved lemon that was the best caprese salad ever---and I absolutely loved my monkfish saltimboca and herbed polenta. The almond cake with chocolate mousse was very tasty, but not extraordinary, although the coffee knocked my socks off! DH had the chicken saltimbocca, risotto, and warm tomato salad. DH's risotto was absolutely perfect and the tomato salad was an interesting side dish, the little roasted tomatoes miniature flavor bombs, but DH thought his chicken saltimbocca was a little dry. Our server overheard and offered to bring him something else, but DH said no and ate 75% of his entree. And yet they still took it off our bill. We hadn't asked for this, he ate the dish after-all, but we were told if he wasn't absolutely satisfied with his meal, then they wanted to comp it. We were impressed by this commitment to customer service! This is what a multi-star resort is all about. And actually, what made our experience outstanding and Alto a "return restaurant" was the exceptional service we received from Jay. He was warm, professional, attentive---it felt like we were valued guests in his home. Dining establishments should never underestimate the affect the level of service has on the overall experience. Jay left us with satisfied smiles. And I need to mention Jenna, who assisted Jay and was a lovely young woman, and even the manager who stopped by our table to say hello was a very polished and courteous gentleman. Oh---one more person---the young man bartending at the SWB who served us wine while we waited for Alto to open (early reservation)---another excellent representative of the Hyatt Corporation. I happily recommend Alto to residents and travelers alike. I do not think you will be dissatisfied.
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