I received a bill from Aetna regarding a prescription that was filled at a local pharmacy. I received a bill from Aetna regarding the prescription. Problem is, I don't have Aetna. I never approved nor requested Aetna to pay for a prescription. And I paid for the script myself. I called the 800 number provided on the bill. I explained to the representative that I don't have Aetna as a provider. She told me bluntly to "just pay it". Oh, did I mention that I DON'T HAVE AETNA? Just pay it...are you kidding me? Pay a phantom bill? I will be forwarding this matter to the Arizona Attorney General. Not only does this company have the absolute worst customer service. I believe their action in this matter is criminal.