I'm a long time KK fan. The doughnuts at this location are good quality. I notice they are smaller doughnuts than other KK locations so they tend to add a few extra to the 'dozen' to fill the box. Staff is mostly young & can easily carry on a conversation amongst themselves several minutes b4 helping a customer. I've been here probably 15x when the 'hot & fresh' light is on and MAYBE got hot doughnuts 4x. You literally have to get out of your car walk in & assess the situation of doughnuts on the production line or not. My friend has called the general manager about this who was kind enough to return his call. No real changes noticed over the past year. In conclusion, this store does not consistently operate by "hot and fresh" online hours or in accordance with app. Best to CALL before you go for exact detail if doughnuts are on line being made or not.