Too bad this is the only KFC option in the area. The employees consistently get your order wrong. Two weeks ago we made the mistake of giving them another try only to get home (a 4 mile oneway trek) to have been shorted our large coleslaw side. I phoned the manager who promised to replace it at no cost the next time we come in. So we tried to phone ahead to make pick-up easier only to be informed that they are out of wings which they won't replace with breast pieces unless you pay an additional charge. Now I don't understand this approach as it isn't the customers fault they have run out of an item. The manager I had spoken with previously was not in and the one I had on the line wouldn't budge on their additional charge policy even though this was an attempt to collect on their previous screw-up. Apparently they feel they can continue to do business this way as they are the only one "nearby".