They just have terrible service. The managers do not know how to run the store, two years ago the store was all right. The restaurant had OK food for an OK price, but now they don't. The food cost over $10, which I understand the restaurant has no Way to change that. But the way the manager handles the restaurant, is very poor. The kitchen is always filthy and loud, and the service overall just isn't good. The only benefit, is if you complain about the food, most of the time they will either pay for it or get you a new dish. But I'm pretty sure they are told to do that by their bosses. Other Applebee's are much better than this location on McKnight road. Just go somewhere else is what I would recommend.