The Courtyard Cleveland Willoughby location is a nice and comfortable Courtyard location. It feels like they've done a bit of work to update it to the more modern Courtyard offerings.
Pros:
- Room was clean and comfortable
- Free Wi-Fi
- Flat panel HD TV with a lot of HD channels!
- AC worked well in the room - kept it nice and cool
- Bed was comfortable
- Staff was friendly and helpful
- Mini fridge in the room
Cons:
- Not enough electrical outlets at the desk in the room (one)
- Not enough electrical outlets in the lobby lounge area
- AC in the lounge area when we checked in Tuesday evening did not appear to be working well. It was way to warm in the lobby. We wanted to work out there for an hour or so. We checked with the front desk - they turned the AC on but it took a long time to cool down.
- The pillows on the bed flattened down to nothing
- The free Wi-Fi was way to slow
- The breakfast service was terrible. You get in line to order from their menu, pay, and then they make your food and bring it out to you. This setup was terribly under-staffed and slow. Worst breakfast service I've ever seen in a Courtyard. I prefer their Buffet style offerings.
I'd stay here again, but find somewhere outside the hotel to eat breakfast.