I must have been here about 5 times the past couple of months. (im preggo and I crave steak A LOT!)
First of, the service here is good. The servers are friendly and prompt.
I wish I remember the gal's name...She served us twice in a row already...
Last time we visited was last night for dinner. I ordered the Flo's Filet w/ rice pilaf & my husband had ordered the porterhouse w/ rice pilaf. With an extra side of Mac & Cheese.
We order the same thing every time and like always mine came out perfect!
As for my husband, his porterhouse steak came out well done when it was requested to be medium.
We let the server know and she immediately replaced it with another steak probably within 10-15 mins. Which was very impressive!
But the second steak was very salty and over seasoned... After we were done eating, the manager comes by to see how everything was and apologized for the 1st mistake and how the second one was. which we explained.
The manager offered us a complimentary desert to take him which we gratefully denied. (We were very full)
Overall-
This one time mistake will not stop us from giving this location a 5 star!
The servers are sweet and prompt and the food is almost ALWAYS great!