First thing you should know going into the Aveda Institute.. it is going to be about a 3 1/2 to 4 hour job depending on what your having done & the experience level of the student. I have been to the Institute 2x now once for a mani/pedi & second for a partial highlight, I have to say my hair experience was much more enjoyable than my mani/pedi experience! The student who did my highlights was so nice & her conversation kept the visit pleasant! When you come to get your hair done included in your visit is a complimentary hand & arm massage, mini facial treatment (very very nice) & make up touch up too. I love the Aveda experience & if I can get it for the fraction of the price & still have the quality.. then I say it's worth the extra hour or so at the Aveda Institute ;).