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| - They don't deserve even one star . . .
There are things I can't get into about my awful experience at Doctor's Express because I don't want to go into the medical details. However, I'll try to get my point across anyway and if I can save even one person from going to this place, then the time it takes to write this review will have been worth it.
I'll agree with other reviewers here who say that front desk personnel and waiting room are just fine; no problems there. The place seemed clean enough, although when the woman who did my triage was taking me to an exam room she said, "They are usually all dirty," which didn't exactly leave a great impression.
To backtrack a bit, the triage experience where the assistant takes your history and BP and etc., was ok. The woman who did it, however, in addition to the "dirty rooms" comment, thought it would be ok to discuss my case outside my exam door with the PA who would soon see me. So much for privacy . . . your case is broadcast into the hallway and is clearly audible even behind closed exam room doors, waiting room, etc.
And just when you thought it couldn't get much more unprofessional, in comes the PA -- and make no mistake, these are not doctors who are seeing you, they are physician's assistants, for the record. The facility should be named "Physician's Assistant's Express" if they wanted to be truthful about it. I know it was not my fault that he had his hideously bad attitude, because he had coming into my exam room.
Sarcastic . . . condescending . . . rude . . . and this was how he treated me, a pretty cheerful type who mostly just needed my lungs listened to. But he didn't even do that. First came a lecture on how viruses work. I have a grad degree in disease and human evolution so yeah, I'm aware of how viruses work. Finally he did, against his will, cave in and listen to my lung for about 2 seconds (I do not exaggerate), saying, "Well some people ARE experts in things, aren't they?" in reference to me explaining to him about my recurrent lung problems. Wow.
Well, I got out of there and saw my real doctor three days later and sure enough, I had exactly what I knew I had (a form of bronchitis) and had I gotten what I needed three days before could have avoided some suffering, time lost, money spent, and having a load of abuse heaped on me.
Medical professionals whose job it is to see the public for emergency care can't have a bad attitude and expect to succeed. Eventually you tick off the wrong person and get fired.
So -- don't go here. There are so many other options out there where you will be better treated.
Oh, and one more adjective to describe this place: tacky.
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