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  • Let me start by saying I have not been a customer here for over a year, but certainly not by my choice. My first couple of experiences here were nice. I've had my nails and my hair done at different times and was pleased with the results. I knew one of the stylists which is always comforting and the place was empty every time I came in, which was great for me since my hair appointments are generally impulsive and last minute. That being said... when I was in charge of planning a bachelorette party for mid-May I instantly thought this place would be great start earlier in the day. All the girls could get mani's or pedi's and drink while we do it?! Perfect! I emailed from the website two months in advance since there were 9 of us and I knew scheduling that would be extremely difficult. I received no response. With all the rest of the planning, I forgot to follow up for some time (which I completely take responsibility for). I emailed once again a month later hoping that getting an appointment would still be possible. Still no response. Many of the girls in my party had purchased groupons for this specific service and were unable to use them for the party due to the fact that I literally could not get anyone to email me back. Granted, I should have called, but what is the point of having an email contact on the website if I am unable to reach anyone from it? I was hoping that my experience was a fluke, but after reading all of the reviews (not just the bad ones in my attempt not to be biased) I have come to the realization that I am not alone. While this by itself would not make me swear off of Blow Dry Style Lounge, after reading the owner's responses to reviews I will definitely not be coming back. I will not even go just to use the groupon I purchased. Not only is the responder abrasive and rude in every response, they consistently blame the customer, groupon, anyone they can place blame on that is not themselves. Now I understand that some customers lie in reviews, and some people are just outright unreasonable, but an owner of a business addressing negative reviews should never EVER respond so absolutely carelessly. Even if you know the reviewer is in the wrong, prove your tact and your worth as a professional business and rise above the petty cat fights
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