Had an appointment for our annual water softener checkup scheduled for today, my birthday, no less LOL, with a time frame of between 10 and 1. We were having issues with our phone number because we switched cable and phone providers. They said they tried to call to reschedule because they'd be short handed but couldn't reach us, so they just cancelled our service time.
I waited until a little after 1 when I called and they simply just tried to reschedule me for next week with no customer service resolution... almost as if it never happened at all. I told them to cancel the whole thing and that I'd find another company from which to get regular service.
With the lack of customer service issue resolution, and 3 hour service windows when most major companies (cable, HVAC, etc.) are giving 2 hour time frames, we do not want to do business with this company any longer.