This place has needed an update for years. Experienced all the problems and more that I saw on the HI website dating back more than a year. Apparently complaints get form letter lip service only.
Main thing is filthy carpeting. Walked around barefoot in the room and when I stepped into the shower dirty footprints washed down the drain. Killed a roach. Hallway has foul smell.
No coffee set up in the lobby.
Saw a so called hotel security guy open someone's room without knocking and peak in. Ask for his id and he had none. Took him down to the front desk but they were not concerned.
Bill was not correct but they fixed it with no problem
Several problems with room key working, also shower (hot and cold reversed, hard to operate)
Seen better in Nigeria