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  • We stayed in one of the 2-bedroom residences at the resort which I believe they also call "casitas". It was sooooooo disappointing that I was is tears when we first arrived. To start off, when I booked the reservation I was told the the 2nd bedroom had 2 queen size beds, which was absolutely imperative since I have to young daughters. Well it turned out the 2nd bedroom only comes with one queen size bed, but oh wait "there's a sofa bed that can accommodate one of your daughters", is what I was told by the front desk manager. When we opened the sofa bed to see what we were dealing with it was absolutely disgusting. There was a box of crackers, an empty water bottle and dirty socks all smashed up between the mattress. I could not believe it!!!! I have never in my life seen anything like this from a "5 Star Resort". In addition the rugs and carpet were filthy. The management tired to fix whatever they could by cleaning and steaming everything I requested but the damage was done. I still have a bad taste in my mouth from that experience. By the way, did I mention that the rate for this 2-bedroom residence was $1499 a night. Next time we'll stay at the Ritz Carlton.
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