Had to return a large area rug. When I cam in, the clerk, Ben, was on the phone with technical support because their computer was having issues. I told him go ahead and finish, but he said he'd be a while and proceeded to wait on me. Every few seconds the guy on the phone would tell him something and he'd have to run over to the computer, etc etc. this went on for a long time. The line behind me started to form. Then the UPS man showed up at the back door. Then the phone started ringing. Ben was there alone. He handled it like a pro, he was calm, proficient, and never cracked. He got my order done in time to get on the truck and answered several questions I had. Ben can juggle 5 things at once with style. I was impressed. Ben rocks.