It is so disappointing that this place brings such a bad reputation to their original mother restaurant in parc extension. I've been going to the one in parc extension about a decade ago and even though I lived downtown I would do the drive to go there. However , not too long ago , I was very excited that they had opened a location downtown . To my disappointment , this place did not live up to expectation. The service is extremely slow here and every time I've been here I've had some issue with the front end of the house. The food is good, hence why I gave 2 stars but the service makes this place unbearable. The employees don't seem to care at all about their customers and sometimes stand around and talk to each other while you're there waiting to be served. I'm quite easy going and the first time It had happened , it was right after their lunch break , I was a bit in a hurry but it was fine I get it people need breaks. I didn't speak out on a bad review just yet because I didn't feel like it was representative of what they were capable of. There were other incidents too. However , yesterday was the final draw. We had called for pick up and the lady said 20 minutes and the food would be ready. We took precautions and showed up 25-30 minutes after the call. To our disappointment , we ended up waiting another 25 minutes idled on St-Catherine which is really not the most ideal. Overall , food is good if you're willing to put up with bad service.