Sadly when we started coming here it was not so bad. We were super excited to have a Patriots bar close and had great service until the last 4 times. In particular the past 2. Last week waited over 3, yes THREE hours for our food to come out. Asked several times and were told kitchen behind about an hour (I guess multiplied by 3). When it finally came out it was cold and tasted like had been sitting on the pass for a bit. That night the owner came and spoke with us and didn't take any responsibility for the errors and was very condescending on his demeanor. This week was an improvement and only waited 1 1/2 hours for food.. the wait staff is friendly and hard working I'm not sure where the break down is but dang!! Let me also add that the owner today came out and made no mention to us. You might want to thank upset customers (and long time customers at that) for giving you another shot at making things right. Sad but might be time to find another Pats bar