I've been here at least 10 times. Mainly because of the convenience of going someplace with a decent atmosphere close to home. There's not much to choose from in Verona!
When they first opened (2007?) it was OK, but not great. Then it got really bad - horrible service, bad food, etc. But, we gave it another try last year and the food was great - a noticeable and positive difference in the kitchen, the service was prompt, and overall we had a really nice meal. Now (2012) we go here on a regular basis and always have a good meal and good service.
Atmosphere is a little hit or miss. Sometimes it feels like a family restaurant, sometimes it feels like a "date night" restaurant, and sometimes it feels like a sports bar.
My only true negative is the hostess staff. Not a huge deal but they generally seem confused and give off the vibe that seating you is interrupting them from doing something more important.