Literally was terrified and actually rescheduled my first appointment because I was so scared. I saw Crystal and she was awesome. She put my mind at ease, walked me through everything, and actually made this process fairly easy. It is what it is, so definitely painful and not fun. However, Crystal worked hard to make sure to make me comfortable and calm me down. Lots of attention to detail such as explaining the process, cleanliness, and aftercare. I would definitely recommend this salon to anyone.