Last night was my first time at a Max and Erma's..We were seated immediately as the restaurant wasn't busy when we arrived. Our drink orders were delivered quickly. That's when the waitress disappeared! She finally took our order which came quickly...it was delivered by the kitchen staff..still no waitress! I ordered a burger platter and slaw and my husband had a salad with "blackened" shrimp. The only condiments on the table were S&P so I had to wait quite a while for the waitress to reappear to request ketchup, my missing slaw and drink refills. By then my burger was cold..my husband was well on his way to finishing his salad! Had the burger been hot..it probably would have been the best burger I've had in quite some time..the ingredients were fresh and the meat was over the top. The "blackened" shrimp on the salad was not blackened..it was sprinkled with blackened seasoning making it rather mundane. The frozen strawberry/ lemonade was delightfully refreshing on a hot summer day..To end the meal we were offered free cookies, it was a Wednesday promotion! I asked for oatmeal raisin and received chocolate chip..It seemed like an appropriate end to a meal that was a disaster from the beginning! Since my husband has been to different Max and Erma's he assured me they are not all like this one and the food is generally pretty good. The Peters Twp.restaurant needs to take a long look at retraining it's wait staff..it could be a little gem in the middle of some pretty stiff competition!