| rev:text
| - Well let me say this was my first stay at the Golden Nugget. I had always heard such great things about it, so I figured I was in for a treat. When I made the reservation I asked all the questions - and especially since I would be arriving on a late flight, I wanted to make sure that there would not be any problems. The lady that took the reservation said she would make note, and we would be fine when we checked in so late. I also asked about how much their hold per night was for amenities, and was told $100, but it could be waived if I asked - she said she would also note that on the reservation.
So just before taking off I make a last minute call to make sure that all is fine, and we will have a room when we arrive. Good thing - nothing was noted on the reservation about our late arrival!! So by the time we get to the hotel is almost midnight, and we go to check in and of course there is drama.......they don't have a clean room where we are supposed to have it, so we end up in the very back of the Carson Tower facing a wall. Not so pleased - but the room seems clean and comfortable.
Now at the desk while checking in I ask again about the hold on the credit card, and tell the gentleman about the whole conversation - and that I wanted it waived because I don't use any amenities. He tells me not to worry because they are not holding it - and we head to the room.
So unfortunately this time money is a bit tight, and I had only 1 card to use for the whole trip - well we go to eat, and present the card for payment.......and what happens, it is declined!! They had put a $400 hold on my card!!!
I was terribly upset, and had to go back down to the desk - since you can't ever get a representative on the phone. For some reason they never answer!! So I go downstairs to speak with the Manager, and he says all the right words, and the I'm sorry's - and says he can have it credited back in the morning. He then also offers to upgrade our room to the Gold Tower - which I take him up on. Turned out to be a better view - more comfortable beds, and such.
The next morning the hold money is still not back on the card - and after several calls it is finally resolved. Now we head up to the buffet, held up with all of that, and we still have about 20 minutes before breakfast is over. We head to the food stations, and they already have lunch items out. We see a few things, eggs, bacon, biscuits & gravy and grab a plate. As we get to that station - they guy behind the counter grabs the stuff and starts changing them trays to lunch. I see the biscuits & gravy sitting there, and I say "can I have one of those"?......and you will not believe what he does.....he takes the tray of biscuits and throws them away and says "breakfast is over - it's lunchtime"!!! I was furious - there was still 15 minutes of breakfast left, and he had nerve to do that. Then I hear another woman behind the counter yell the same thing at me. I got no resolution with the manager, and was completely disgusted that I had even spent my money there!!
We did try the Cafe one night - food was tasty, service great.
Never went to the pool - it was like a meat market!! Cute little girls serving drinks, guys staring and drunk, etc. Looked nice though!
The beds in the Gold Tower were extremely comfortable!! Slept well in them!
Did notice the hotel is kept very clean - they shampoo the rugs at night, and clean all the lights, good maintenance. Also the rooms are serviced well.
Used the bus system to get to the Strip - there is a bus stop across Freemont St, so it was very convenient.
Overall it was ok - not horrible, and not great - but would stay there again.
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