a word to the wise !!!!! take your time and read ALL of the reviews. the company is a bait and switch operation. their explanations are not clear to the customer, or clearly explained. their argument: poor service is the fault of the homeowner. My $50.00 flyer offer was offered (upsold) to me for $569.00. I agreed to an amount of $249.00 for services written on the contract in an unclear somewhat unreadable manner. I have used STANLEY STEAMER several times in the past, and always satisfied with the results, with the price being apx. $250 for their services. my thought was that this company was at my house at the time of an appointment and for that price I would be satisfied with the service, BUT, 3 room of carpeting, that was denser than the bedrooms, were still wet after 12 hours. (with the doors & windows open and a breeze blowing through). the wet carpeting developed a "sour" odor. The company's solution was to charge another $99.00 to correct this. the cleaning person was arguementive . The manager, I spoke with on the phone offered the same solution, never apologetic. the company's flyer and advertising is REAL STEEMER. their contract and receipt is TILE AND CARPET CLEANING with a different phone number????.maybe the IRS would be curious??? the legit company is STANLEY STEAMER.