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  • Every month our church group meets for lunch at different restaurants. This time we picked this location. BIG MISTAKE! The food wasn't bad, our waiter was doing his best to make up for the piss poor planning of their manager. I was hosting this months event and had contacted them for reservations. I had originally made the reservation (3 weeks ago) for 15-20 people to arrive at 11:30 am. I got there around 11:20 so that I would be there when everyone arrived. The greeters acted as if they knew nothing of our reservations. I mentioned that I had called 3 weeks earlier and placed the reservation, then called yesterday with the latest count we had. Both times I was told they would notify the manager. Evidently knowing of a reservation in advance doesn't mean anything to him. All other restaurants we've gone to in the past 15-20 years has had our seating ready in plenty of time for our arrival. This manager made it seem as if he constantly got groups arriving in smaller numbers than planned and wouldn't set up until most had arrived. I couldn't understand his worry for the area we eventually were seated in there were always 3-4 tables empty. As I said the food was good, and our waiter did a wonderful job. As for the management... I think Olive Garden would be better off getting rid of him and hiring someone who cared about the business and was interested in making sure things went smoothly for his customers. Will we or I return, not on your life!!
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