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| - TL:DR: Avoid this place at all costs if you care for your wallet or hold standards of any kind for customer service, food quality, or honesty.
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Our party of 3 was lulled in by a sign advertising a 2 for 1 promotion on Boba. When picking out drinks, we were told the promotion actually only applied to their Longan tea. Okay, looks like the sign misled us, but we would go ahead and try it anyway. We ended up ordering a beef noodle platter, a bokchoi dish, some servings of rice, the two longan teas, a Boba, and a lychee slush.
Hungry as we were, the beef noodle platter and bokchoi dishes were just barely passable, if not too oily. The noodles were a bit stiff and starchy. Overall the portions were remarkably disappointing given the hefty price.
The drinks, however, were absolutely unacceptable. I love milk tea and am normally generous with my Boba standards, but Ru Yi managed to serve drinks so egregiously insulting that we actually had to send them back.
All drinks were loaded to the brim with sugar and ice. The Boba tasted like powder and the pearls were dry, starchy, and long overdue. The two longan teas might as well have been giant glasses of honey water mixed with ice. They were all served in plastic coke cups, leaving much to be desired in presentation. Not that presentation is a deal breaker, but they literally have a standard Boba tea cup sealer machine in the kitchen in plain sight and decided not to use it, because we didn't order to go.
At least our meal would be easy on the wallet, right? Wrong.
My jaw dropped when the waitress brought to us a $53 bill, on which she had already factored in her own gratuity charge of $7 (the nerve!), for a meal you could find on any dirty street in the slums of China without the absurd overcharges.
We felt compelled to have them reexamine the service and quality of food they offered, and ended up coming to terms with "only" shelling out $40 for the pathetic excuse of a meal that they have the nerve to serve people.
THE VERDICT: With mediocre food, horrid drinks, an overpriced menu, and dishonest service, I found Ru Yi's lack of integrity and (lack of) commitment to standards of any kind, to be an utterly disappointing experience. Please don't waste your lunch on the Las Vegas strip at this dump.
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