No idea why this place has such bad reviews. Yes, I will give it 4 stars because it is insanely expensive, however, it may be worth the price. My wife has taken my stuff to other places and the clothes are just not even close to as fresh. If they lowered their pricing a little I would give it a 5. Service is definitely a 5 though! Also, they're very organized with an advanced tagging system so you can be sure your clothes will never be lost.