I'm convinced this place is the only thing that makes Fashion Show Mall even remotely bearable. Make this your first or last stop if you need the self-reward system to deal with the large crowds and/or rampant consumerism.
The reviews are right though, the honey almond latte is the way to go- soy milk for me. The mexican mocha is also a solid option. Both are available hot or iced, and served in a surprisingly fast and friendly way for what is otherwise just a small counter you might overlook. Bonus points for having so much seating available nearby, but it's essentially another Coffee Bean or Starbucks with a different name.
TIP: Get here easiest by parking in the garage under Nordstrom's, going up to the first level (mostly menswear) and heading out toward the main mall.