I called on a Saturday at 4pm for my one year old's first haircut - they accommodated us for 5:30pm and we were even a few minutes later than that. The place was empty of customers because we were the last clients but the staff remained and were very courteous. Our son needed a boyish haircut since he got curls and people kept thinking he's a girl. Our stylists name is Natalia and she did a fantastic job on him. He remained calm through the whole haircut but got upset with the trimmer because of the noise - still overall it went smoothly. They provided a first hair cut certificate with a picture The place is clean and have many fun seats to choose from and toys / tv shoes to distract. We were done in 20 mins. Based on previous reviews I think we happened to get lucky with this visit and stylist. They made sure we were happy with the visit and pictures taken and did not make us feel rushed.