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| - I was a customer here for a while. I usually bring professional attire (i.e. suits, shirts), nothing particularly sensitive. I have brought in a dry clean only silk jumper before and it looked like it had been put through the wash, not dry cleaned. I didn't write anything about that incident because it was the only time something came back 'not meeting my expectation'.
The incident I'm writing about is my last one...I brought in a suit, a skirt (bebe wool blend), a shirt, and two dresses. My skirt, very specifically DRY CLEAN ONLY, came back with additional damage on the lining and clearly washed due to the wear on the outer shell of the skirt. One of my dresses (bebe, silk) had a hook clasp for the back. When unhooking the dress for cleaning, they must have thought it was a button clasp because they pulled the hooks out WITH MEAT (i.e. silk). Absolutely beautiful dress that sold out in stores ruined! and it came back completely out of order with the way it is supposed to lay. Both of my sensitive fabric items were clearly treated horribly! I guess that's why they have you prepay.
Needless to say I'm never going there again. And anyone who asks me for a dry cleaning recommendation, I tell them NOT to go here.
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