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| - I am sharing the most horrible day of my life, my wedding day. When we talked to a "Manager" from there Axxel, about booking this venue from the beginning you could tell it wasn't professional whatsoever. His sale tactics were not slick at all, you could tell he just wanted to make the most money he could. We still decided to book this venue because of its size, pricing was not as bad and I fell in love w the decoration. I was to bring the cake, the DJ, drinks and centerpieces. When we chose the food there was another manager "Lilly" who attended us with what we decided on, she said it would be taken care of. That same day, I chose the way I wanted our tables decorated and their assistant "Maria" took a picture of what I had chose and told me it would be all attached to my contract and it would be taken care of. I also asked her if we wanted to bring extra food would there be a table where we could put the extra food on and how much would it be. She stated that it would be free to set up the table. She even showed me a picture of how it was done in the past so I kept that in mind. I want you all to know that we paid the amount in full about 2 weeks we first met .You would think that being about 8 months from the wedding itself and having paid in full they would really take care of you. Months passed, I went back because I wanted to add more food that I would bring myself and serve it after the buffet was done. So I spoke to Axxel I was very clear to him what I wanted,he told me that he was going to charge me $100 just for a table where the food was going to be placed. I then mentioned to him what Maria had said to me and he told me that she didn't know what she was doing that she was new there. I spoke to my fiancé at the time and we decided to do it even though it seemed absurd that he was charging me $100 just for a table. I paid the extra $100 and we went over everything in the package. As we were going through the package he tells me you still need to pick your food and how you want your tables decorated. Honestly, from then on I had lost all respect towards him because of how unorganized they were. I had to sit there and tell him we had already did that and had to retell him everything I wanted. It was very frustrating. After we went over details he told me that he wanted to upkeep the reputation of his venue and that I had nothing to worry about. That they were professional. The day before the wedding my maid of honor and I brought everything. Maria and Axxel were both there and they had told me that I just needed to show them how to set up 1 centerpiece and they would do the rest themselves. I asked them if they had everything under control they said yes. I showed Maria how to set up one centerpiece and at the end she said that she wanted me to do them. My Maid of honor and I sat there for about and hour and a half setting up all the centerpieces and Maria left to attend other people. I was so irritated but didn't want them to mess anything up so I just did them all. After I was finished I went to look for Maria she still was busy 30 minutes later she apologized and thats when I asked her about the extra table we had paid for. She looked at my contract and she said she didn't know anything about it. She went to talk to Axxel then came back and said don't worry he said it was fine. I asked her three times are you sure its fine she said yes. Wedding day came I needed last few things brought over like Ice for the drinks my mother went to drop those off She had bought 15 bags . Right after the ceremony I received a text from someone in the venue stating that they needed 35 more bags of ice or they would charge me $200. We got to the venue there were no servers anywhere they were all in the back the tables were not decorated the way I said and on top of that 2 hours in Axxel decides to argue with me in front of everyone about the extra food that was brought in. They didn't serve the champagne they didn't follow the program I had to run back and forth to attend my own guests. Most of my guests didn't show up we had a quarter of venue full and even then, they didn't take care of the little that were there. I wanted to cry everything was wrong. We left the venue an hour early. My maid of honor stayed taking all of the things that were extra and they didn't even give her all of it back. I had to call Maria from my honeymoon and ask her about everything that was left over that they kept. She then told me the "OWNER" Francisco wanted to make up to me my bad experience and wanted to talk to me after the I came back. I called Maria to set up my meeting with Francisco to this day they have not reached out. After all the hard work of saving money doing extra for our own day please save your money save yourselves from heartbreak. I NEVER want to remember this day. As far as reputation goes there was someone that was shot here in 2014, they are unprofessional, they are liars and they can care less about your event
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