After reading all the reviews I figure I would get 5star service. I was quite disappointed. I walked around store looking for help for a good amount of time. Finally I asked one of the busy bike mechanics to help me he walked me over to a salesman then walked off. The salesman said "I'm with a customer right now" Wow ! Not just a moment I'll be right with you or can I direct you to something? I continued to wait another 10 minutes as he demos a bike with another customer. Still not noticing I'm waiting. Another customer also said they've been waiting to ask a few questions. He ended up walking out. I soon followed. They have a large inventory of bikes and products which is great. Three bike mechanics and one sales guy. Every sale should matter from - $4000 bike to a $5 pair of socks. Very frustrating.